Terms & Conditions
BT to RJ45.COM t/a run-IT-direct supply computer networking & telecom products. We are VAT registered & have been trading since January 2002. As well as installation services we supply goods to buy online via our website.
Our standard delivery service is Royal Mail 1st Class Recorded. You must sign for your order upon delivery, this confirms you have received the order. The cost of delivery is calculated depending on cart contents & is clearly shown on all cart pages & payment pages. Orders placed (completed & paid for) by 4.30pm Monday-Friday will ship the same day subject to stock, customers can expect items the following business day in most cases or within 1-3 business days as stated by Royal Mail. Shipping prices & timescales are for the UK only.
We make every effort to deliver the goods as soon as possible after your order has been accepted. However, run-IT-direct will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.
We have delivery upgrades with guaranteed delivery timescales, please see the delivery page for full details. Our site shows live stock status, if an item is marked as out of stock a date will be displayed showing when we expect more stock, this is subject to change & is intended as a guide only.
Where a "next day" option is stated this refers to next working day-Monday-Friday excluding bank holidays.
If a "next day" option is not delivered within the guaranteed timescale we will not be responsible for any consequential loss you may incur. We will refund the additional price of the upgrade in FULL, the standard* delivery costs will remain payable.
*The price of delievery had the next day option not been selected.
Lost Mail Claims Procedure
Please allow 15 working days to elapse from date of dispatch before proceeding with a claim for lost mail as Royal Mail do not consider an item lost until 15 working days after the posting date. If the item(s) you have ordered have not arrived and you believe they have been lost in the post then you will need to send a signed Royal Mail P58 claim form (available from any Post Office or download & print online HERE) to:-
BT to RJ45.COM t/a run-IT-direct
30 Pendle Way
Once we have received the signed P58 from you we will immediately send you replacement (s) of the item (s) or offer a full refund* whichever you prefer for the good (s) which you have notified us that you have not received and reclaim the loss (es) from Royal Mail direct ourselves.
* A full refund will only be issued following Royal Mail's completed investigation.
We will then fill in any relevant reference numbers, attach the required paperwork including proof of posting and submit it to Royal Mail on your behalf. All claims will then be dealt with directly by Royal Mail's claims office as Royal Mail is the insurer. All compensation settlements are authorised and dispersed by Royal Mail. Royal Mail estimate the claims are generally settled within 2-4 weeks pending the outcome of their investigations for Inland United Kingdom Customers.
Please note that Royal Mail have stated that a false claim for compensation could result in a criminal prosecution.
Important: we cannot forward the claim to Royal Mail unless you sign the P58 form
Should Royal Mail’s investigations indicate the claim is fraudulent you will be liable for the cost of the replacement goods that we send out in good faith. You will be invoiced the full amount unless the replacement goods are returned to us in an "as new" (factory sealed/unopened) saleable condition. We may also instigate criminal prosecution proceedings to recover any losses we have incurred.
Goods ordered in error-goods ordered in error can only be returned within 14 days of the date on the original purchase invoice (emailed to you on day of dispatch). All goods returned must be returned complete with all original packaging and documentation in an "as new" saleable condition (any factory sealed packaging must be unopened). Goods returned not adhering to these conditions will not be accepted. Postage/packaging fees as stated on the sales invoice are non refundable (if your order was placed using a free delivery discount offer this will become chargable should you decide to return your order & will be deducted from the refund value. ie, the offer is for you to keep the goods not look at them at our expense!). Special order cables (custom leads etc) and cut to length (customer specified) cable is non-returnable. To return goods ordered in error please email us.
Any items returned in the condition as specified above will be credited (minus any fees as stated above) within 2 business days of receiving the items, this will be directly to the customers original payment method, ie, Pay Pal account or credit/debit card . Should an item be returned not adhering to these guidelines they will be returned to the customer at our cost.
It is our aim to process orders as fast as possible, this means your order is often packed ready for dispatch within 1 hour of placing the order. For this reason we do not offer a cancellation option on orders placed via the website.
All goods purchased online (Over the "Internet") carry a 12 month guarantee from run-IT-direct. In the event of a failure please contact us via email stating the full nature of the fault.
We will email back by return a returns authorisation number, this will be valid for a period of 7 working days from the date of issue. Returns without an authorisation number or a lapsed authorisation number will NOT be accepted. It is the customers responsibility to ensure the goods are packaged correctly and to foot any costs with regard to returning the goods to us. We recommend you obtain proof of posting when returning any goods & if possible use a service that offers tracking or proof of delivery.
No fault found
If no fault is found with the product the goods will be returned to the customer subject to a handling fee to cover our return postage costs, this will NOT exceed £10.
DOA (Dead On Arrival)
Any items that arrive faulty will be replaced, we will refund the return postage up to a MAXIMUM of the Royal Mail First Class service cost upon request . DOA items must be reported within 7 days of purchase invoice date. Replacement item(s) will be returned if the originals are found to be faulty. If DOA returns have no fault found the "no fault found" clause above will apply.
Goods damaged in transit
Any items damaged in transit must be reported within 24 hours of receipt of your order (from confirmed signature date & time on Royal Mail/courier website) otherwise your claim will be rejected. You may be asked to complete a P58 claim form to validate your claim
Any order shortages must be reported within 24 hours of receipt of your order (from confirmed signature date & time on Royal Mail/courier website) otherwise your claim will be rejected. Any shortages will be dispatched to you as soon as possible.
Every effort is made to ensure the accuracy of our products technical specification. run-IT-direct reserve the right to change any specifications without notice. All pictures are for illustration purposes only, actual designs & colours may vary. Please contact us prior to ordering if you have any questions.
All goods & services supplied remain the property of run-IT-direct until all monies due to run-IT-direct are received in full.
Any promotion offered may be withdrawn at any point without prior notice. If free delivery is offered this refers to our standard delivery charges, premium (next day & timed) services will still be charged at the normal rate. Should you wish to return an order where a free delivery promotion has been applied the normal standard rate of postage will be deducted from the credit value. ie, the promotion will be null & void. Promotions are offered in goodwill & should an issue arise you will be notified prior to us dispatching any goods.
VAT is applicable to all sales & purchases at the current UK rate of 20%. All sales are provided with a VAT invoice.
By placing an order with us online via Pay Pal, Credit or Debit Card you agree to be bound by the above terms.